Last Updated on 11th February 2022.
• the types of information that we may collect from you when you access or use our Website - http://www.drivingschooloffice.co.uk/ and other online services (collectively, our "Services"); and
• our practices for collecting, using, maintaining, protecting and disclosing that information.
This policy applies only to information we collect through our Services and in the electronic communications sent through or in connection with our Services.
Driving School Office qualifies as a Data Controller under the Regulation (EU) 2016/679 of The European Parliament and of The Council of 27 April 2016 (General Data Protection Regulation (the “GDPR”)). As such, we aim to comply with all legal obligations which the GDPR implies on Data Controllers.
1. WHAT INFORMATION DO WE COLLECT FROM OUR USERS?
Driving School Office may collect and use information of and regarding its Users. We collect only data which is essential to our operations and enables us to provide you with better user experience.
The information, through which the person may be identified, may include data, which the User voluntarily enters, uses or provides when using the Services of the Website Driving School Office, or submits when creating a User Account. Driving School Office collects and uses the information for the purposes, outlined in the Terms and Conditions, as well as to offer new services to the User or to familiarize him with new functionalities on the Website.
We collect two types of information from and about our Users, including information:
• by which you may be personally identified; and/or
• about your internet connection, the equipment you use to access our Services and your usage details (i.e. your Internet Service Provider).
The information we collect on or through our Services may include:
User Account information: Your full name, email address and other information you may provide with your account, such as your address, mobile phone number, place of work and position that may be displayed as a part of your User Account;
We collect this information in order to verify your identity and provide you with an individualised experience of our Services.
Preferences: Your preferences and settings such as time zone and language;
We collect this information in order to enhance your user experience.
Searches and other activities: The search terms you have looked up and results you selected;
We collect this information in order to improve your user experience and provide you with more relevant content and Services.
Browsing information: How long you used our Services, which features you used, etc.;
We collect this information in order to analyse the behaviour of our users and improve our Services.
Communications: Between you and Driving School Office support staff regarding the Services.
We collect this information in order to monitor the quality of our support staff and your communications with us.
Posts: You also may provide information (likes, ratings, reviews, images, photos, comments, etc.) to be published or displayed on publicly accessible areas of the Services.
We collect this information in order to keep track of the user generated content and examine whether it complies with our content standards.
Transactional information: If you make payments or purchases through our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions;
We collect this information in order to enhance your buying experience and to perform our contractual obligations.
Information from third parties: We may collect, process and store your user ID associated with any social media account (such as your Facebook and Google account) that you use to sign into the Services or connect with or use with the Services. This could include, without limitation, any information that you have made public through a given social media account of yours.
We collect this information in order to provide you with an easier and faster access to our Services.
Location Data: We may collect information about your location if you have instructed your mobile device or computer to send such information via the privacy settings on that mobile device or computer. We may use the location data collected to enhance your use of the Services by providing you with relevant content and contextual advertising.
Driving Licence Number. We collect this information from Pupils which take driving lessons through our Website.
2. HOW WE GATHER INFORMATION FROM USERS?
3. WHAT WE DO WITH THE INFORMATION WE COLLECT?
Like other websites, we collect information to enhance your visit and deliver more individualized content. We respect your privacy and do not share your information with anyone, except in cases when that proves necessary.
We will retain the information we collect from you for a period of 7 years. After the expiry of this period we undertake to delete any information we have collected from you.
All payment card transactions are made through our payment provider Stripe. We do not hold your payment card details on Best & Partners servers. Please note that Stripe is also compliant with the GDPR. More information on Stripe’s data protection policy can be found here.
Driving School Office won’t transfer information about you to third parties for the purpose of providing or facilitating third-party advertising to you. We won’t sell information about you.
We may share your account information with third parties in some circumstances, including: (1) with your consent; (2) to a service provider or partner who meets our data protection standards; (3) when we have a good faith belief it is required by law, such as pursuant to a subpoena or other legal process; (4) when we have a good faith belief that doing so will help prevent imminent harm to someone.
If we are going to share your information in response to legal process, we’ll give you notice so you can challenge it (for example by seeking court intervention), unless we’re prohibited by law or believe doing so may endanger others. We will object to requests for information about users of our services that we believe are improper.
Certain third parties who provide technical support for the operation of our Website – our Web hosting service for example – may have access to such information.
5. RIGHT OF CONSENT WITHDRAWAL
You may withdraw your consent for collecting your personal information at any time. To do so, please contact us at firstname.lastname@example.org.
6. CHANGE OR REVIEW OF INFORMATION
If you would like to review, change or delete personal data we have collected from you or you had submitted or permanently delete your account, please contact us.
Please note that we may not always be able to delete some of your personal data, such as first and last name and address. The reason is that some of our customers (i.e. driving schools) require continuous access to such information in order to comply with their obligations, imposed by the relevant regulatory bodies, such HMRC, ICO and others. We may offer you anonymisation, for example anonymising of your email address and telephone number.
Personal data may be permanently deleted from our databases if a driving school requires such action. We will comply with such requests without undue delay and only maintain information needed for our own regulatory obligations.
7. ACCESSING & CORRECTING YOUR PERSONAL INFORMATION.
We take reasonable steps to accurately record the personal information that you provide to us, as well as any subsequent updates.
We encourage you to review, update, and correct the personal information that we maintain about you. You may request that we delete personal data about you that is inaccurate, incomplete, irrelevant for legitimate purposes, or are being processed in a way which infringes any applicable legal requirements.
8. SECURITY: HOW WE PROTECT YOUR INFORMATION?
Driving School Office is registered as a Personal Data Controller at the ICO, under registration number: ZA099474.
We have implemented appropriate measures in the form of various technical, physical and other means, including, but not limited to measures regarding the security of out electronic systems and databases. These means aim at improving the integrity and security of the personal information that we collect and maintain. However, please be advised that even the best security measures cannot guarantee the full elimination of all risks. If we learn of any violation, breach or danger to our security systems breach, then we will attempt to notify you electronically so that timely and appropriate protective steps can be taken. Apart from informing you via e-mail, we may post a notice through the Website if a security breach occurs.
Your personal data safety is of utmost importance to us. We review and strive to improve our security measures on a regular basis.
If we detect a breach of our security measures, which has the potential of harming you as individual we will notify you without undue delay.
9. CONTROLLING YOUR PERSONAL DATA
Other Users may be able to identify you, or associate you with your account, if you include your personal information in any content you post or make publicly available. For more information on how you can control your data shared with us, please see section 4, 5 and 6 of the present agreement.
11. CHILDREN’S PRIVACY
Driving School Office does not knowingly collect personal information from children under the age of 13. If we learn that we have personal information on a child under the age of 13, we will delete that information from our servers. Driving School Office encourages parents to go online with their kids.
12. CHANGES TO THIS POLICY
13. GOVERNING LAW
The copyrights of this Website are the property of Best & Partners.
Texts, graphics, photographs, animations, videos and clips, visible on the website are the object of copyright and are part of the intellectual property of Driving School Office. Those may not be reproduced, used, presented or represented without an explicit written permission by Driving School Office. Any distribution of files, obtained by the Users under the Terms and Conditions of the Website, or of parts of such files, constitutes a violation of the relevant intellectual property protection laws and is prosecuted by the law.
Nothing contained on this website may be interpreted as granting a license or right of use as a trademark without the prior explicit written consent of Driving School Office.
Driving School Office is controlled, operated and administered entirely within the UK.
If you are accessing the Driving School Office Website from another jurisdiction, please be advised that you are transferring your personal information to Driving School Office in the UK and, by using the Website, you consent to that transfer and to abide by the applicable laws concerning your use of the Website and your agreements with us.
Address: Best & Partners, 1 Enterprise Road, Roundswell, Barnstaple, Devon, EX31 3YB