Requesting a Lesson

Note: Your school may have disabled the requesting of lessons. If so you will not see this item on your dashboard and will be unable to request lessons from within the app.

To request a lesson, you can select the ‘Requests & Availability’ item from your dashboard.

Requests & Availability Item - Desktop

Requests & Availability - Desktop

Requests & Availability Item - Mobile

Requests & Availability - Mobile

You will then see a live view of your instructor’s diary.

Desktop

Live Diary for Requesting Lessons - Desktop

Live Diary for Requesting Lessons - Desktop

  1. Time Range Toggle - allows viewing of the whole 24 hours for each day, only 8AM to 8PM or an automatic scale which will encompasses all entries.
  2. Date Change - Allows changing of the week shown to a specific date. The arrows either side allow moving to the previous or next weeks.
  3. Request Lesson - quick way to request a lesson, but requires you to manually input the desired date and start/end times.
  4. Available Time - Your instructor is free at this time, if this time is not within their normal working hours they are more likely to reject any lesson requests made here.
  5. Instructor Working Hours - The normal working hours for your instructor. Lesson requests made here are more likely to be accepted and booked.
  6. Busy Time - Your instructor is unavailable.
  7. Another of Your Lessons - A lesson you have already booked.
  8. Legend - A key to the colour coding used on the diary view above.

To request a lesson, hover your cursor over an available (white) space. You will start to see a lilac box appear that follows you when hovering over available space.

Free Space Indicator - Desktop

Free Space Indicator - Desktop

Once you have found a suitable time and date, click on the start time within the available space and the box will automatically 'lock on' to that time.

Free Space Selected - Desktop

Free Space Selected - Desktop

You will then see the start/end time become visible along with arrows for you to expand or reduce the required lesson time; as you do this you will notice the lesson duration will change.

The ‘clear' button will release the booking time frame to allow you to pick another time slot.

Once you are happy with your selection you can click ‘Add’ to get two options: Request a Lesson or Indicate Availability.

Mobile

Live Diary for Requesting Lessons - Mobile

Live Diary for Requesting Lessons - Mobile

  1. Filter - Opens a popup containing:
    • Time Range Toggle - allows viewing of the whole 24 hours for each day, only 8AM to 8PM or an automatic scale which will encompasses all entries.
    • Date Change - Allows changing of the week shown to a specific date. The arrows either side allow moving to the previous or next weeks.
  2. Legend - Opens a key to the colour coding used on the diary view above.
  3. Request Lesson - quick way to request a lesson, but requires you to manually input the desired date and start/end times.
  4. Available Time - Your instructor is free at this time, if this time is not within their normal working hours they are more likely to reject any lesson requests made here.
  5. Instructor Working Hours - The normal working hours for your instructor. Lesson requests made here are more likely to be accepted and booked.
  6. Busy Time - Your instructor is unavailable.
  7. Another of Your Lessons - A lesson you have already booked.

Once you have found a suitable time and date, tap on a time within the available space and an indicator box will automatically 'lock on' to that time.

Free Space Selected - Mobile

Free Space Selected - Mobile

You will then see the start/end time become visible along with draggable handles for you to expand or reduce the required lesson time; as you do this you will notice the lesson duration will change.

The ‘bin' button will release the booking time frame to allow you to pick another time slot.

Once you are happy with your selection you can tap the ‘plus’ button to get two options: Request a Lesson or Indicate Availability.

Request a Lesson

Note: You may be unable to make a request in your chosen time slot if your instructor has set a minimum notice period for requests. This period is typically between 24 and 48 hours before the requested lesson start time.

The popup will allow you to amend the start/end times, date of the lesson, duration and where you would like to be picked up from. Once your request is submitted a notification will be sent to your instructor for them to confirm/decline the lesson request.

Request a Lesson - Desktop

Request a Lesson - Desktop

Request a Lesson - Mobile

Request a Lesson - Mobile

Note: You can also access this popup by clicking ‘Request Lesson’ on the right-hand side of the page.

Upon submission, your instructor will be notified and will get in touch to confirm if he/she can fulfil your lesson request.

The available space on your live diary view will turn into an orange block to identify which time slot you have requested.

Lesson requests can be withdrawn. You simply click/touch the 'Lesson Request' entry on the live diary. The resulting popup will allow you to withdraw your lesson request.

Withdraw Lesson Request - Desktop

Withdraw Lesson Request - Desktop

Indicate Availability

This allows your instructor to see times and dates you have available for lessons but doesn’t commit you to a lesson. This is a great feature so your instructor knows when you are available and allows them to offer you lessons in last minute gaps in their diary.

The popup will allow you to amend the dates and times you are available and allows you to repeat the availability every week/fortnight/month/year, until a specific date or for a specific number of times.

Indicate Availability - Desktop

Indicate Availability - Desktop

The times you have indicated on your live diary view will turn dark green.

If you need to change your availability you can do so by clicking/tapping the green blocked out area. A popup will allow you to remove the selected availability item and optionally any associated repeating items.

Remove Availability - Desktop

Remove Availability - Desktop

If the availability was set to repeat you will given some or all of the following options: 

  • Just this item - remove only the single availability item you originally selected, leaving any other repeating items intact.
  • The whole series - remove the availability item you originally selected and all associated repeating items.
  • This & future items - remove the availability item you originally selected and all future associated repeating items. Leaving historic items intact.