Requesting & Providing Cover

Viewing

You will receive a notification if another instructor requests that you cover one of their lessons. Click/tap the notification to go straight to the cover request on your diary.

You can also see the cover list in the diary view. The cover tab will show a red indicator containing the number of outstanding cover requests from other instructors:

Diary - Unprocessed Cover Requests Indicator - Desktop

Diary - Unprocessed Cover Requests Indicator - Desktop

Diary - Unprocessed Cover Requests Indicator - Mobile

Diary - Unprocessed Cover Requests Indicator - Mobile

Selecting the 'Cover' tab will show a list of current cover & unprocessed cover requests:

Desktop

Diary - Lesson Cover List - Desktop

Diary - Lesson Cover List - Desktop

  1. Search - search for cover items by instructor name and pupil name. The list will change as you type.
  2. Column Headers - some can be clicked to sort the list based on the contents of the column.
  3. Lesson You Are Covering - another instructor's lesson you are providing cover for. Click to go straight to the lesson on your diary.
  4. Lesson You Are Having Covered - your lesson being covered by another instructor. Click to go straight to the lesson on your diary.
  5. Lesson You Have Requested Cover For - your lesson that you have asked for cover for from one or more instructors, but no instructor has yet accepted & confirmed that they will provide cover. Click to go straight to the lesson on your diary.
  6. Cover Request From Another Instructor - a request for you to provide cover from another instructor that you have not yet accepted or declined. Click to go straight to the cover request on your diary.
  7. Actions Link - Click to show a menu with various options for a particular cover item. See Cover Item Actions for details.
  8. List Page Information - The list only shows a maximum of 10 items at a time. To move back and forward between pages you can use the Prev/Next links here.

Cover Item Actions

  • View -  go straight to the lesson or cover request on your diary.
  • Pupil's Details - view the pupil's profile. See Pupil Profile & Settings for more details.

Mobile

Diary - Lesson Cover List - Mobile

Diary - Lesson Cover List - Mobile

  1. Search - search for cover items by instructor name and pupil name. Enter your search terms and tap the spyglass button to filter the list.
  2. Request Item - tap to show a menu with various options for a particular cover item. See Cover Item Actions for details.
  3. Filter & Sorting Menu - click for filter and sorting options. See Filters & Sorting for more information.
  4. List Page Information - The list only shows a maximum of 10 items at a time. To move back and forward between pages you can swipe. Swipe left - next page. Swipe right - prev page.

Cover Item Actions

  • View -  go straight to the lesson or cover request on your diary.
  • Pupil's Details - view the pupil's profile. See Pupil Profile & Settings for more details.

 Filters & Sorting

  • Sorting - Select which field you wish to sort by. Select a direction, ascending or descending.

Requesting Cover

To access this feature choose the 'Make Lesson Changes' option from the quick view of the booked lesson you want to be covered by another instructor. For help accessing the diary quick view see Changing & Updating Lessons - Changing Lessons.

Diary - Lesson - No Cover Requested

Diary - Lesson - No Cover Requested

You can also change check & change cover from the edit lesson popup:

Edit Lesson - Cover Status - Desktop

Edit Lesson - Cover Status - Desktop

See Changing a Lesson - Lesson Details for more details.

Making the Initial Request

Use the 'Find Lesson Cover' popup to select the instructors you wish to cover the lesson and check for conflicts in their diaries. 

The layout of the popup is different for the Desktop & Mobile interfaces, but the functionality remains the same.

Requesting Cover - Desktop

Requesting Cover - Desktop

  1. Lesson Booking Details - this will display the information of the booking you are requesting cover for. 
  2. Conflicts Legend - use the legend to find out if the instructors in your school are available to cover the lesson. 
  3. Instructor List - this is a list of all the instructors in your driving school. 
  4. No Diary Conflicts - this indicates that the instructor is available to cover the lesson and has no existing bookings or appointments.
  5. Conflicts - this indicates that the instructor is not available to cover the lesson and you will unlikely be able to get the lesson covered by this instructor. You would still be able to send the cover request but the instructor would have to rearrange their diary to accommodate your request.  
  6. Selecting Instructors - you can select one or multiple instructors to cover the lesson. 
  7. List of Invited Instructors - this is a list of all instructors are wishing to invite to cover the lesson. You can remove any instructors from the list by clicking/tapping on the red cross next to their name. 
  8. Notes for Instructors - you can write a short message about your reasons for requesting the cover here, each instructor will be able to view this message when deciding to accept/deny the cover request. 

To complete the process click on the 'Send Requests' button to send out requests o the selected instructors. 

How are instructors ranked in the selection list? 

Instructors are ranked by availability and their pre-set working hours, instructors that have the least conflicts and most compatible working hours at the top of the list. This means that the first instructor in the list is likely to be the most suitable person to cover the booking. 

Changing an Existing Request

To access this feature choose the 'Make Lesson Changes' option from the quick view of the booked lesson you want to be covered by another instructor. For help accessing the diary quick view see Changing & Updating Lessons - Changing Lessons.

Diary - Lesson - Cover Requested, Not Accepted

Diary - Lesson - Cover Requested, Not Accepted

The layout of the popup is different for the Desktop & Mobile interfaces, but the functionality remains the same.

Change Cover Request - Desktop

Change Cover Request - Desktop

  1. Lesson Booking Details - this will display the information of the booking you are requesting cover for. 
  2. Cover Request Details - this displays the information of the date and time you made the original cover request. 
  3. Response Indicator - this column informs you if the instructor has responded to your cover request yet. 
  4. Toggle Option - You can withdraw the request for an ADI by untoggling their request within the list. If you withdraw requests for all ADIs then the lesson will no longer be treated as requiring cover and you will be responsible for the lesson again.
  5. Withdraw All Cover Requests - You can withdraw all lesson cover requests by using the 'Clear All Requests' link. 
Diary - Lesson - Cover Requested, Accepted

Diary - Lesson - Cover Requested, Accepted

Once a cover request has been accepted then the lesson booking will display a two-person icon to indicate that the booking has been successfully covered by another instructor. 

Responding to Cover Requests from Other Instructors

Other instructors in your driving school may request for you to cover their lesson bookings if they need to take some time off. If an instructor has requested you cover one of their bookings you will be sent a notification informing you of the booking details.

Cover requests will also appear in your main diary view as a yellow hatched booking as shown below. 

Diary - Lesson - Cover Requested by Colleague

Diary - Lesson - Cover Requested by Colleague

You can manage cover requests by clicking on the link in the notification or by clicking on the requested lesson in the diary view. 

Accepting/Declining a Cover Request - Desktop

Accepting/Declining a Cover Request - Desktop

Once you have opened the booking details you will be asked to either confirm or deny if you can cover the proposed lesson. Use the 'Accept & Book' or 'Decline' option to confirm your decision and click 'Submit My Response' to process your response.

Please note that if you accept the cover request then this might affect your franchise fee, we recommend that you ask a school administrator for further clarification on the effects of accepting cover requests from other instructors. 

Diary - Lesson - Covering for Colleague, Confirmed

Diary - Lesson - Covering for Colleague, Confirmed

Accepted cover requests will appear in your diary like a normal lesson booking, however, there will be an additional two-person icon that will appear on the booking (as shown above) to indicate that you are covering the lesson.

Once you have accepted a lesson cover request you will have temporary access to that pupil's information like their name, address and contact details. 

Withdrawing Your Cover for Another Instructor

Diary Quick View - Withdrawing Cover - Desktop

Diary Quick View - Withdrawing Cover - Desktop

You can withdraw your decision to cover someone else's lesson by opening the booking from the diary view and selecting 'Withdraw Lesson Cover' and entering your reasons for withdrawing in the field provided. To process this click on the 'Withdraw Cover' button.   

Withdrawing Cover - Desktop

Withdrawing Cover - Desktop

We highly recommend that you speak to the referring instructor before withdrawing your cover as they will need to make alternative arrangements.