Responding to Lesson Requests

Note: Your school may have disabled the requesting of lessons. If so your pupils will be unable to request lessons from within the app and you will not need to respond to requests.

You access this feature using the diary. For help accessing the diary see Managing My Diary.

Your pupils can request lessons in your free diary slots. We recommend that you encourage your pupils to make use of this feature. It can save you time chasing busy pupils and reduce diary gaps. 

To gain an insight into what your pupils can see and do when requesting lessons see our Pupil Documentation.

Viewing

You will receive a notification if a pupil requests a lesson. Click/tap the notification to go straight to the request on your diary.

You can also see outstanding requests in the diary view. The requests tab will show a red indicator containing the number of outstanding requests:

Selecting the 'Requests' tab will show a list of outstanding requests:

Desktop

1. Search - search for requests by pupil name and instructor name. The list will change as you type.
2. Column Headers - some can be clicked to sort the list based on the contents of the column.
3. Request Item - Shows who sent the request and the times they are requesting for. Click to go straight to the request on your diary. See Confirming or Denying a Request for more details.
4. Actions Link - Click to show a menu with various options for a particular pupil. See Request Item Actions for details.
5. List Page Information - The list only shows a maximum of 10 items at a time. To move back and forward between pages you can use the Prev/Next links here.

Request Item Actions

• Confirm & Book Lesson - confirm this request & book it in as a lesson. See Confirming & Booking for more details.
• Deny Request - deny this request. See Denying for more details.
• View Request - go straight to the request on your diary.
• Pupil's Details - view the pupil's profile. See Pupil Profile & Settings for more details.

Mobile

1. Search - search for requests by pupil name and instructor name. Enter your search terms and tap the spyglass button to filter the list.
2. Request Item - tap to show a menu with various options for a particular request. See Request Item Actions for details.
3. Filter & Sorting Menu - click for filter and sorting options. See Filters & Sorting for more information.
4. List Page Information - The list only shows a maximum of 10 items at a time. To move back and forward between pages you can swipe. Swipe left - next page. Swipe right - prev page.

Request Item Actions

• Confirm & Book Lesson - confirm this request & book it in as a lesson. See Confirming & Booking for more details.
• Deny Request - deny this request. See Denying for more details.
• View Request - go straight to the request on your diary.
• Pupil's Details - view the pupil's profile. See Pupil Profile & Settings for more details.

 Filters & Sorting

• Sorting - Select which field you wish to sort by. Select a direction, ascending or descending.

Confirming or Denying a Request

Find the request you wish to confirm or deny in the diary view. See Viewing for details on accessing requests.

Click/tap on the request entry. You will be presented with a quick view which summarises the request, along with actions that can be performed with the request:

1. Pupil & Lesson Times - The pupil's name and requested lesson times.
2. Lesson Type & Drop Off/Pick Up - the type of lesson the pupil wishes to have and their preferred pick up & drop off locations.
3. Contact Information - One or more of telephone, mobile and/or home address.
4. Pupil Notes - any notes the pupil has sent with their request.
5. Actions - See Request Actions for details.

Request Actions

• Confirm & Book Lesson - confirm this request & book it in as a lesson. See Confirming & Booking for more details.
• Deny Request - deny this request. See Denying for more details.
• View Pupil - view the pupil's profile. See Pupil Profile & Settings for more details.

Confirming & Booking

The layout of the popup is different for the Desktop & Mobile interfaces, but the functionality remains the same.

1. Lesson Type - the lesson type as requested by the pupil. You can change this.
2. Pick Up - the pupil's preferred pick type location. You can change this.
3. Drop Off - the pupil's preferred drop off location. You can change this.
4. Lesson Notes - notes entered here will be added to the booked lesson.
5. Syllabus - the syllabus. Defaults to the pupil's default syllabus setting. See Pupil Profile & Recording & Tracking Progress for more details.

Click/tap 'Confirm & Book' to book the lesson in to your diary. The pupil will be sent a notification informing them that their request was successful.

The confirmed request will appear in your diary like a normal lesson booking.

Denying

The layout of the popup is different for the Desktop & Mobile interfaces, but the functionality remains the same.

Simply write a quick note in the 'Reason' box explaining why you cannot fulfil your pupil's request and click/tap the 'Withdraw Lesson' button. The pupil will be sent a notification informing them that their request has been denied, including the reason note you entered.

The denied request will be removed from your diary as well as from the pupil's.